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The part has arrived - before fitting it, it's worth spending a few minutes checking it over. That saves an unnecessary trip to the garage, and if something does turn out to be wrong, it makes a return much simpler. In this article we walk through the check we recommend to every customer, step by step.
Visual check straight after unboxing
Before you throw away the packaging, photograph the part from a few angles - this helps if questions about its condition on delivery come up later. Check the part number on the label or casting matches what you ordered, and that there's no visible transit damage that wasn't mentioned in the listing.
Compare with the old part before fitting
If possible, lay the new part next to the old one - check the position of the mounts, the number and type of connectors, and the overall dimensions. This is the fastest way to spot a compatibility issue before it turns into a time-consuming problem during the fitting itself.
Different checks for electronic and mechanical parts
For electronic parts, where possible, connect them and test the basic function before final fitting - many connectors allow this without permanently securing the part. For mechanical parts, such as suspension components, pay attention to both visible damage and play that wasn't described in the listing.
If something doesn't fit - don't bin the packaging too soon
Keep the original packaging at least until fitting and checking are done - you'll need it for any return. You have 14 days from delivery to request a return if the part doesn't fit or doesn't match the description - get in touch as soon as possible so the solution is simpler.
Common mistakes when checking a part after delivery
The most common mistake is binning the packaging straightaway and fitting the part without comparing it to the old one - that makes returns harder if a compatibility issue turns up later. Another common mistake is putting off the check for too long, risking missing the 14-day return window.
If you have doubts about a specific part before ordering, it's better to clarify them upfront than after delivery - get in touch with the make, model and year of the car.
Frequently Asked Questions
- How long is the return window?
- 14 days from delivery.
- Do I need to keep the packaging to return the part?
- Recommended, at least until fitting and checking, to make a return easier.
- What do I do if the part arrives damaged in transit?
- Photograph the damage and get in touch as soon as possible.
- Can electronic parts be tested before final fitting?
- In many cases, yes - connect them and test the basic function before securing the part permanently.