Quality · Transparency · Honesty

Returnsand quality policy

We focus on the reliability of the products we supply. Component checks from the moment of sale take priority over standard warranty obligations.

  • Compatibility check
  • Photo evidence
  • 14-day return
  • OEM code
  • 100%Compatibility
  • OEMManufacturers
  • 20years experience

Quality control before sale

We don't sell until we check. Every used part goes through a full chain of tests.

  1. 01

    Part origin and VIN

    Known car - known history

    We only accept used parts from cars of known origin. Donor vehicle VIN registration - we know the exact age and history of the part.

    • Donor VIN registration
    • Origin documentation
    • Model and year verification
    • Part age assessment
  2. 02

    Visual and functional inspection

    A mechanic checks, not just looks

    Every part is accepted and inspected by an experienced mechanic. Visual inspection reveals damage, corrosion, cracks. Rejection if it doesn't meet standards.

    • Visual inspection - corrosion, cracks
    • Mechanical integrity assessment
    • OBD diagnostic test
    • Rejection if not up to standard
  3. 03

    Match with OEM code and catalog

    Precise identification

    We attach the manufacturer's OEM code to each part and check the match with the original catalog. This guarantees the part is compatible with a specific model, modification, and year.

    • OEM code identification
    • Model and modification refinement
    • Catalog match verification
    • Alternative OEM code mapping
  4. 04

    Photo report and SKU

    Real photos of every part

    We photograph each part from multiple angles - including the VIN and OEM marking sticker. The photos shown in the catalog represent the exact item you'll be ordering.

    • Photos from multiple angles
    • Documentation of wear marks
    • VIN and OEM marking photo
    • Unique SKU for each item

Tip before ordering

Before ordering, always specify your car's make, model and year. Our specialists will check compatibility - free of charge.

Return conditions

Clear conditions that protect both you and us

Return possible

Grounds for return

  • Original packaging not installed
  • Within 14 days of delivery
  • Visually doesn't match the catalog photo
  • OEM code mismatch - our fault
  • Part was damaged in delivery
  • Part's VIN doesn't match the order
Return not possible

Cases where we will refuse a return

  • Part installed in the vehicle
  • More than 14 days have passed
  • Failure - due to incorrect installation
  • Customer chose the part without requesting a compatibility check
  • Receipt damage without photos
  • Part shipped without prior approval

How to return - 4 steps

  1. 01
    Contact us
    48 hours after spotting the problem
  2. 02
    Send photos
    We reply within 1 business day
  3. 03
    Get confirmation
    Await request approval
  4. 04
    Return or exchange
    3–7 business days

Service workshop quality

Workshop services have separate terms - we take full responsibility for our mechanics' work.

Quality work period

If a problem arises from our work - we'll fix it, no charge. The period is agreed before work starts.

Pre-work estimate

The final amount must not exceed the approved amount without prior consent.

Documentation on request

We attach photos or video of the repair process for exchange or return.

Frequently asked questions

Uninstalled parts can be returned within 14 days. Please contact us before shipping.

Questions about parts or returns?

Contact us - we'll respond quickly and help find a solution.

+371 27 77 66 13Write to us